TERMS AND CONDITIONS
ETM and IBD do not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those airlines, coach operators, shipping companies, hoteliers or other persons providing services in connection with the Conference and over whom we have no direct and/or exclusive control. We do not accept liability for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure, or events which are beyond our control or are not preventable by reasonable diligence on our part including, but limited to war, civil disturbance, floods, unusually severe weather, acts of God, Acts of Government or any other authorities, accidents or failure of machinery or equipment or industrial action. ETM and IBD do not provide in respect of death, injury, loss, damage, illness, cost or expenses arising directly or indirectly from terrorism, Avian Flu or Severe Acute Respiratory Syndrome (SARS). We reserve the right to change your itinerary or booking or part thereof due to circumstances beyond our control but will give you prompt notification of these changes.
Payment Terms and Cancellations
By submitting your registration you agree to adhere to the IBD 2018 Convention Cancellation and Payment Terms as follows:
- Full payment is due immediately. You will be taken to a secure payment page to make payment via credit card prior to completing your registration.
- Cancellations must be made in writing to the email address ibd2018@eventsctm.com.
- Cancellation after 30th November 2017 will incur a fee of 25% of your package cost
- Cancellation after 31st January 2018 will incur a fee of 50% of your package cost
- Cancellation after 28th February 2018 is non-refundable/full payment must be made
Travel Insurance
Both ETM and IBD are not responsible for individual's travel insurance. Luggage and personal items are at all times and in all circumstances at the owner's risk. Insurance covers exist against circumstances such as; however not limited to; loss and damage to luggage, personal effects and travel documents, emergency medical care, death, disability and loss of income plus personal liability. To obtain a quote and book an International Travel Insurance Policy please click here.
Special Requirements
If you have any special dietary, cultural or health practices, it is your responsibility to inform ETM or IBD of any of these at the time of registration if these needs are to be met during the event. Whilst it may not be possible to guarantee that your needs can be accommodated, every reasonable effort will be made to do so and can only be done with prior advice.
Travel Documents
Travel documents will be forwarded to you approximately two weeks prior to the event start date. Please note that all registration fees and any additional expenses must be paid in full prior to receiving your travel documents.
Privacy Notice
By submitting this registration you consent to the collection, use and disclosure of your personal information as summarised below. For full details please refer to our privacy policy here.
Corporate Travel Management Group Pty Ltd (ABN 52 005 000 895)
Contact: Privacy Office Tel: +61 7 3211 2400, email: privacyofficer@travelctm.com
Collection of your personal information - We collect personal information about you so that we can administer our dealings with you, provide you with services (for example book travel and accommodation) and deal with any requests you may have. If we do not collect your personal information, we may be unable to deal with your request or provide you with services and benefits. Personal Information we collect may include name, address, date of birth, passport and drivers licence details, photographs, video, travel history, credit card details, employer and other details. We may also in certain circumstances collect and record sensitive information about you, with your consent.
Disclosure of your personal information - We may disclose your personal information to third parties, such as our contractors, travel service providers, travel agents and wholesalers, insurers, business clients, IT providers who run our IT services, payment processors who process payments, marketing providers who provide marketing and public relations services, competition organisers, social media marketers and other organisations. We may send your personal information offshore to any country that you travel to. We may also store your personal information on servers or data centres located in Europe, the Americas, Asia or Africa.
Our Privacy Policy - Our Privacy Policy sets out our approach to the management of personal and sensitive information. Subject to the Privacy Act 1998 (Cth), you can have access to and seek correction of your personal and sensitive information. Our Privacy Policy contains information about how you can do this. Our Privacy Policy also contains information about how you can make a complaint about a breach of privacy.
Registration and Travel Enquiries
Event Travel Management
Level 2, 271 Collins Street,
Melbourne VIC 3000
Telephone: 61 3 9567 3692 Facsimile: 61 3 9567 3697
Email: ibd2018@eventsctm.com